Top American Footwear Shipping Policy

At Top American Footwear, our team makes every effort to ensure your purchase gets to you quickly, safely, and in the most cost effective way possible. We endeavour to dispatch all orders within 24-72 hours, however we do ask for your patience during busy periods. Your order will be packed and dispatched, provided:

• The item(s) you have chosen are in stock
• The delivery address has been verified
• Payment has been approved and received

Please note, orders may be subjected to security checks from time to time; please note should this occur, your order will not be dispatched until these checks have been completed. All orders will be handed over to UPS or FedEx to be tracked and delivered. For Next Day Shipping and 2 Day Shipping, orders must be placed by 12PM PDT, Monday – Friday. Orders placed Saturday – Sunday will be dispatched the next business day. These services only run during business hours.

SHIPPING TIME FRAME

Applies to 48 contiguous states. All orders are shipped from our dispatch warehouse located in 2411 Santa Clara Ave Alameda, CA 94501.

SHIPPING METHOD	SHIPPING PROVIDER	DELIVERY TIME	COST
FREE GROUND SHIPPING	FedEx and UPS GROUND	1 – 5 BUSINESS DAYS	FREE FOR ORDERS OVER $200 USD
2 DAY SHIPPING	FedEx and UPS 2ND DAY AIR	2 BUSINESS DAYS (If ordered by 12PM PDT)	$10 USD
NEXT DAY SHIPPING	FedEx and UPS NEXT DAY AIR SAVER	NEXT DAY(If ordered by 12PM PDT)	$25 USD
INTERNATIONAL SHIPPING	UPS AIR	4 – 8 BUSINESS DAYS	$50 USD

Customs and Duties

Please note: We are unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs an sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

All prices are listed in United States Dollars (USD). The conversion rate varies from day to day with the current exchange rate, in addition to a small currency conversion rate charged by most banks. The final charge made to your card is made in USD and the ultimate conversion rate is determined by your bank or credit provider. The comply with export regulations, we are required to declare the exact value of all items ordered and to mark them dutiable “merchandise”. We are also prohibited by law from marking the order as “gift”, even if the order is placed with that intention.

ORDERING ASSISTANCE

For all online customer service and product enquiries, please email us on info@topamericanfootwwears.com

If for any reason your item(s) purchased are sold out, we will notify you by email as soon as possible, and are entitled to receive an immediate refund or back order if available.

Shipping Address:

Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or non-delivery caused by an incorrect or incomplete address. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.

Lost or Damaged Shipments:

While we strive to ensure that your order reaches you in perfect condition, unforeseen circumstances may occur during transit. In the event that your shipment is lost or damaged, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue to your satisfaction. Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates. Thank you for choosing Top American Footwears. We appreciate your business and look forward to serving you with top-quality Boots and Shoes.